Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

11 Aug 2016
by Anil Vijayan, Harsh Kapoor, Priyanka Mitra, Rajesh Ranjan

The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen significant improvement in their market success. Providers are exploring or are planning to explore rapidly growing markets such as the Asia Pacific region and the mid-markets in developed geographies. Focus on technology and innovation has increased, primarily on cloud/BPaaS, analytics, social & mobility, and to a lesser extent, Robotic Process Automation (RPA).

In this research, we analyze the global MPHRO market across the following dimensions:

  • Relative positioning of 20 service providers on the Everest Group PEAK Matrix for MPHRO
  • Key strengths and development areas for service providers

Scope of analysis

  • MPHRO deals in which a minimum of three HR processes are included
  • Deals where buyer employee size is 3,000 or more
  • All geographies and industries


This report examines the dynamics of the Multi-Process Human Resources Outsourcing (MPHRO) service provider landscape. It provides a deep-dive analysis of how the service providers shape up in terms of their market success and delivery capability. Based on the comprehensive Everest Group PEAK Matrix, 20 MPHRO service providers are segmented into Leaders, Major Contenders, and Aspirants.

  • Everest Group has classified 20 MPHRO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into:
    • Leaders: Accenture, ADP, Aon Hewitt, IBM, and NGA Human Resources
    • Major Contenders: Ascender, Capgemini, Capita, CGI, Hexaware, HPE, Infosys, Neeyamo, TCS, Wipro, WNS, Xerox, and Zalaris
    • Aspirants: MHR and OneSource Virtual
  • Accenture, IBM, Hexaware, and Zalaris have been identified as Star Performers on the MPHRO PEAK Matrix
  • Additionally, this report also contains Everest Group’s remarks on each of the 20 MPHRO service provider’ strengths and areas of improvement.

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