IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

2 Aug 2016
by Aaditya Jain, Archit Mishra, Jimit Arora, Ronak Doshi

Stricter regulatory norms, the race to provide personalized banking experience, rise of digital banking, the pressure to contain costs, and the threat from the rise of banking ubers drove investments in banking application services market in 2015. Banks embraced the next-generation technologies and invested in driving revenue growth by providing improved omnichannel experience to the customers.

Activity in the service provider landscape intensified as a result of market consolidation, as large players acquired mid-tier firms to gain access to new markets, logos, and domain capabilities. Digital has now become mainstream and service providers are transitioning themselves to become digital transformation partners of banks by ramping up their capabilities, investing in innovative technologies internally or through alliances, and acquiring strategic targets to address the growing and complex application services needs of banks.

In this research, we analyze the current trends and the future outlook for large, multi-year application outsourcing relationships in the global banking sector. We have assessed 28 banking AO service providers on their capabilities for providing these services globally. These providers were mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to each provider’s capability and market success. In this report, we focus on:

  • Assessment of the service providers on a number of capability-related dimensions
  • Characteristics of Leaders, Major Contenders, and Aspirants on the Everest Group banking AO PEAK Matrix
  • “Star Performers” of 2016, providers with the strongest forward movement over time – in terms of both market success and capability advancements
  • Implications for banking buyers and service providers


  • Market trends and activity for large AO relationships in banking firms
  • Banking AO PEAK Matrix characteristics
  • Banking AO service provider characteristics


This report analyzes IT applications outsourcing in the global banking subverticals with a focus on large (TCV > US$25 million), annuity-based, multi-year (over three years) relationships:

  • Banking trends and its implications for key stakeholders
  • Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for banking AO
  • Star Performers in the 2016 banking AO PEAK Matrix
  • Banking AO PEAK Matrix characteristics:
    • Market share and scale
    • Scope characteristics
    • Domain investments
    • Delivery footprint
    • Market activity
    • Profiles of Banking AO service providers

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