The global multi-process Procurement Outsourcing (PO) market registered a growth of 10% in 2015. Both organic and inorganic factors made near-equal contribution to the overall growth. The market witnessed high termination rates along with robust new deal signings, indicative of service provider switching. In addition to the traditional drivers of cost and spend reduction, there is an increasing focus on strategic value beyond costs. As a result buyers are increasingly asking for robust analytics capabilities and transformative solutions. Service providers are also looking for new ways to meet these evolving business requirements and create differentiation in the market.
In this study, we analyze the global multi-process PO market in 2015. We focus on:
Market overview and adoption trends
Value proposition and solution characteristics
PO service provider landscape, covering service providers’ market share across industry, geography, and buyer size
Scope
Third-party PO deals; it does not include shared services or Global In-house Centers (GICs)
Around 769 new multi-process PO deals signed as of 2015 with a minimum of three PO processes, over US$1 million in ACV, and a minimum contract term of three years
Coverage across 18 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Corbus, Genpact, GEP, HCL, HPE, IBM, Infosys, Optimum Procurement, TCS, Tech Mahindra, Wipro, WNS, Xchanging, and Xerox
Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements
Enterprises are challenged by intensifying competition, uncertain macroeconomic environment, digital-savvy nimble firms, and ever-increasing demands of digital-native consumers. They are leveraging digital technologies to tackle these challenges and…
