Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

30 Jun 2016
by Rajesh Ranjan


The global multi-process FAO market witnessed good traction in 2015 with over 100 new contracts signed. Transactional Finance & Accounting (F&A) activities, such as Procure-to-Pay (P2P), witnessed increased commoditization, especially with the implementation of Robotic Process Automation (RPA). The increasing demand for more judgment-intensive processes, such as Financial Planning & Analysis (FP&A), has led service providers to reorient their capabilities. The competition in the market is getting intense and service providers are creating a differentiation in this market through various strategies, such as vertical-specific go-to-market offerings as well as advanced analytics, and proposing more transformative solutions instead of vanilla lift & shift.

In this research, we analyze the global FAO service provider landscape in 2015. We focus on:

  • The position of 26 service providers on the Everest Group PEAK Matrix for FAO
  • FAO Star Performers for 2016
  • Strengths and areas of improvement for each service provider


Scope and Methodology

  • Third-party multi-process FAO deals with a minimum of two F&A processes, over US$1 million in ACV, and a minimum contract term of three years
  • Over 1,000 multi-process FAO deals signed as of 2015
  • Coverage across 26 FAO service providers with multi-process capability including Accenture, Aegis, Arvato, Capgemini, Cognizant, Datamatics, Dell, EGS, EXL, Genpact, HCL, Hexaware, HP, IBM, Infosys, IQ BackOffice, Minacs, Quatrro, Serco, Sutherland Global Services, TCS, TMF Group, Wipro, WNS, Xchanging, and Xerox

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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