Introduction

The PO service provider landscape is evolving, as players continually enhance their capabilities to seize new opportunities. Service providers are focusing on a variety of innovative strategies to create differentiation in an increasingly competitive market, and are merging consulting, outsourcing, and technology capabilities to create more transformative solutions for clients. Numerous themes have emerged against this backdrop, such as advanced/cognitive analytics, RPA, and automation that will provide a competitive edge in the future.

In this research, we analyze the global PO service provider landscape in 2015. We focus on:

• 2016 PO PEAK Matrix and Star Performers
• Service provider delivery capability assessment
• Everest Group analysis on service providers

The scope of analysis includes:

• Third-party PO deals, excluding shared services or Global In-house Centers (GICs) deals
• Over 1,500 multi-process PO deals signed as of 2015, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is over US$50 million
• Coverage across 18 PO service providers with multi-process capability: Accenture, Aegis, Aquanima, Capgemini, Corbus, Genpact, GEP, HCL, HPE, IBM, Infosys, Optimum Procurement, TCS, Tech Mahindra, Wipro, WNS, Xchanging, and Xerox
• Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements

Content

The report analyzes the performance of various PO service providers along six dimensions and includes the following:

• 2016 PO PEAK Matrix and Star Performers
• Everest Group classified 18 PO service providers on Everest Group’s proprietary PEAK Matrix framework into
• Leaders: Accenture, GEP, IBM, and Infosys
• Major Contenders: Aquanima, Capgemini, Corbus, Genpact, HPE, Tech Mahindra, Optimum Procurement, TCS, Wipro, WNS, Xchanging, and Xerox
• Aspirants: Aegis and HCL
• Based on service providers’ YoY movement on the PEAK Matrix, Everest Group identified five service providers as “2016 PO Market Star Performers” – Accenture, Capgemini, Genpact, GEP, and IBM
• Everest Group analysis on service providers
• We evaluated service providers along six dimensions – market success, scale, scope, technology and innovation, delivery footprint, and buyer satisfaction levels – to assess their overall PO capability

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.