INTRODUCTION

Today’s enterprise workplace is characterized by a strong focus on improving the overall end-user experience by offering secure and on-demand access to applications and data across the devices of choice, based on the individual personas of the users. Spiraling IT costs and a weak economic environment are pushing enterprise IT to look for means to drive end-user productivity, while optimizing the operating costs within their environments.

Service providers need to think beyond “keeping the lights green” and drive meaningful productivity improvements across the enterprise workplace environment by leveraging automation, industrialization, and technology/service standardization.

This Everest Group research provides a comprehensive assessment of workplace service delivery capabilities of IT service providers and system integrators specifically for services such as scale of operations, adoption across enterprise segments and geographies, types of services provided, and domain investments.

In this report, we provide the assessment and detailed profiles of 23 IT service providers featured on Everest Group’s PEAK Matrix for workplace services. The Everest Group PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s capability and market success.

SCOPE OF THE ANALYSIS

This report provides an assessment of the following IT service providers / system integrators, who are involved in delivering services such as service desk and deskside support services, desktop management & virtualization, unified communications, infrastructure application services, asset management, and mobility/BYOD solutions: Accenture, Atos, Capgemini, CGI, Cognizant, CompuCom, CSC, Dell, Fujitsu, HCL Technologies, HP, IBM, IGATE, Infosys, L&T Infotech, Microland, NIIT Technologies, NTT DATA, TCS, Tech Mahindra, T-Systems, Unisys, and Wipro

CONTENTS

Each profile covers the following aspects of the workplace services business for the featured service providers:

• General overview of the provider’s workplace services business – scale, overall focus, and extent of adoption of the provider’s workplace services across enterprise segments and geographies
• Overview of the provider’s workplace services business – overall portfolio of services and relative focus across workplace service lines
• Assessment of the provider’s delivery capability, domain investments, key solutions, and key partnerships
• Strategic focus areas and market success for the provider
• Snapshot of the provider’s domain investments and recent developments

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.