Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2015

29 Dec 2015
by Rajesh Ranjan



The global MSP market, by managed spend, is estimated to be between US$88-93 billion. It witnessed rapid growth of 15-20% CAGR during 2011-2014. MSP is undergoing a transition due to evolving business imperatives, which are reshaping its value proposition as well as due to the emergence of innovative solutions to cater to market demands. The service provider landscape of MSP is also undergoing a transition, with increasing number of non-staffing legacy players joining the fray. To maintain a competitive edge in this evolving space, service providers are adopting various new strategies. They are also exploring innovative models to deliver MSP in order to differentiate their offering.

In this research, we analyze the global MSP market across the following dimensions:

  • Global MSP market and service provider landscape overview
  • 2015 MSP PEAK Matrix
  • Key insights into PEAK Matrix dimensions
  • Everest Group assessment of MSP service providers


Some of the findings of this report are:

  • Everest Group classified 13 MSP service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into three categories of Leaders, Major Contenders, and Aspirants. The 2015 MSP PEAK Matrix positioning is as follows:
    • Leaders: Allegis Global Solutions, Randstad Sourceright, and ManpowerGroup Solutions TAPFIN
    • Major Contenders: AMN Healthcare, Capita Resourcing, Hays, KellyOCG, nextSource, Superior Group, ZeroChaos, and Yoh
    • Aspirants: HCMWorks and Hudson RPO
  • Based on YoY movement of different service providers on the PEAK Matrix, Everest Group identified four service providers as the “2015 MSP Market Star Performers” – Allegis Global Solutions, ManpowerGroup Solutions TAPFIN, Randstad Sourceright, and ZeroChaos

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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