Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015

19 Oct 2015
by Harsh Kapoor, Rajesh Ranjan



The Multi-Process Human Resources Outsourcing (MPHRO) market continued its steady growth of about 4% to reach ~US$ 3.4 billion in annualized revenue in 2015. The MPHRO market is dominated by the top quartile performers in terms of revenue and number of active deals, with it being more competitive in terms of the former rather than the latter. The fast-growing Asia Pacific market has emerged as the arena to watch out for as the battle between the entrenched local players, with deep understanding of the region, and the global players, with better depth and breadth of delivery capabilities, heats up. Providers are also adopting new strategies to gain market share, with particular focus on technology and innovation in the areas of cloud/BPaaS, analytics, social, mobility and automation.

In this research, we analyze the global MPHRO market across the following dimensions:

  • MPHRO PEAK Matrix 2015
  • Commentary on strengths and areas of improvement of MPHRO service providers
  • Key insights on the PEAK Matrix dimensions


Scope of analysis

  • MPHRO deals in which a minimum of three HR processes are included
  • All MPHRO deals signed as of December 2014
  • Deals where buyer employee size is 3,000 or more
  • All geographies and industries

Market Share Distribution


This report examines the dynamics of the MPHRO service provider landscape. It provides a deep-dive analysis into how the service providers shape up in terms of their market success and delivery capability. Based on the comprehensive Everest Group PEAK Matrix, 19 MPHRO service providers are segmented into Leaders, Major Contenders, and Aspirants. Additionally, this report also contains Everest Group’s remarks on each service provider’s strengths and areas of improvement, besides insights into each of the PEAK Matrix dimensions. Some of the findings in this report are:

  • MPHRO market grew at a rate of approximately 4% CAGR to reach ~US$3.4 billion in annualized revenue in 2015
  • Everest Group classifies 19 MPHRO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into three categories of Leaders, Major Contenders, and Aspirants
  • Everest Group’s comments on the strengths and areas of improvement of each of the 19 MPHRO service providers
  • Everest Group also analyses the performance of the Leaders and the others on each dimension of the PEAK Matrix

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Page Count: 58