Healthcare Payer Big Data and Analytics IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015

30 Nov 2015
by Abhishek Singh, Jimit Arora, Nitish Mittal



The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, and “anytime-anywhere” information access). This combination of disruptive and legacy factors has driven healthcare firms to adopt new technologies, while also revamping their existing systems, processes, and interfaces.

As the technology mandate for Healthcare and Life Sciences (HLS) enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in HLS IT across the three major market segments – payer, provider, and life sciences. Everest Group’s HLS IT research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to HLS IT.

In this report, we analyze the capabilities of 18 IT service providers specific to big data and analytics IT services for the global payer industry. These service providers are mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market success.

PEAK Matrix

Scope of the analysis

  • Industry: Healthcare payers (public and private health plans)
  • Services: Big data and analytics IT services
  • Geography: Global (though with a slight skew towards the U.S. payer market, given dominant market activity)
  • Sourcing model: Third-party ITO transactions; excludes shared services or Global In-house Centers (GICs)

Value Chain


This report is structured across three key sections, each capturing insights into the payer IT service provider landscape, with a specific focus on large-sized contracts:

  • Big data and analytics in the context of healthcare payers:
    • Conventional vs. advanced analytics
    • Payer value chain adoption of big data and analytics
    • Buyers’ view of big data and analytics investments: Priorities and investment horizon
    • Deal trends for payer big data and analytics
  • Payer Big Data and Analytics IT PEAK Matrix 2015 and analysis of the PEAK Matrix clusters:
    • Mapping of payer big data and analytics IT service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix
    • Commentary on the specific characteristics of the PEAK Matrix clusters (Leaders, Major Contenders, and Aspirants)
    • Analysis of the capabilities of each service provider:
      • Delivery capability characteristics (scale, scope, domain investments, delivery footprint, innovation, and buyer satisfaction)
      • Market success characteristics (transaction activity)
  • Implications for key stakeholders: Implications of the market dynamics and identified payer big data and analytics IT service provider landscape characteristics for key stakeholders:
    • Implications for service providers
    • Implications for buyers

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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