Introduction

The healthcare and life sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, and “anytime-anywhere” information access). This combination of disruptive and legacy factors has driven HLS firms to adopt new technologies and, at the same time, revamp their existing systems, processes, and interfaces. Stakeholders are increasingly focusing on leveraging diverse sources of data for insights-driven decision making, leading to an uptick in demand for big data and analytics IT services.

As the technology mandate for HLS enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in HLS IT across the three major market segments – payer, provider, and life sciences. Everest Group’s HLS IT research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to HLS IT.

In this report, we analyze the capabilities of 18 IT service providers specific to big data and analytics IT services for the global life sciences industry. These service providers are mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market success.

Scope of the analysis

• Industry: Life sciences (pharmaceuticals, biotechnology, and medical devices)
• Services: Big data and analytics IT services
• Geography: Global
• Sourcing model: Third-party IT transactions; excludes shared services or Global In-house Centers (GICs)

Contents

This report is structured across four key sections, each capturing insights around life sciences big data and analytics IT service provider landscape:

• Big data and analytics in life sciences
• Conventional vs. advanced analytics
• Value chain adoption of big data and analytics
• Deal trends for life sciences big data and analytics
• Life sciences big data and analytics IT service provider landscape: Analysis of individual service provider capabilities in the life sciences big data and analytics IT space along the following dimensions:
• Delivery capability:
• Scale
• Scope
• Domain investments
• Delivery footprint
• Innovation
• Buyer satisfaction
• Market success:
• Transaction activity
• Life sciences big data and analytics IT services PEAK Matrix 2015 and analysis of PEAK clusters:
• Mapping of IT service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix
• Commentary on the specific characteristics of PEAK Matrix clusters (Leaders, Major Contenders, and Aspirants)
• Commentary on the capabilities of each service provider:
• Delivery capability characteristics (scale, scope, domain investments, delivery footprint, innovation, and buyer satisfaction)
• Market success characteristics (transaction activity)
• Implications for key stakeholders: Implications of the market dynamics and identified life sciences big data and analytics IT service provider landscape characteristics for key stakeholders:
• Implications for service providers
• Implications for buyers

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.