Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2015

20 Feb 2015
by Rajesh Ranjan, Vishal Gupta



Analytics is fast emerging as a must-have component of any solution to deliver additional value and generate strategic impact for organizations. Companies are leveraging analytics to augment their decision-support mechanism, such as assessing their business environment accurately, understanding customer needs, streamlining and automating processes, identifying underlying patterns, and predicting future trends. As a result, the demand for providers who can process structured and unstructured data effectively and obtain meaningful insights that can enable better quality decision making is now at its peak. This has spawned highly specialized analytics-focused providers at one hand and pushed traditional BPO providers to augment their analytics capabilities significantly on the other.

This study assesses the analytics business process capabilities of different service providers (legacy BPO providers and analytics specialists) and evaluates their positioning on the Everest Group PEAK Matrix.

In this research, we focus on different aspects of the analytics BPS market:

  • Analytics Business Process Services (BPS) market overview
  • Analytics BPS service provider landscape overview
  • 2015 analytics BPS PEAK Matrix
  • Key insights into the PEAK Matrix dimensions
  • Key emerging themes in analytics

PEAK Matrix

Scope of analysis

  • Analytics BPS offered by either BPO providers or analytics-focused specialists. It excludes pure IT services implementation of an analytics solution
  • Coverage across all major industries and functional areas
  • Coverage across 19 analytics BPS service providers, including Accenture, Absolutdata, CGI, Chainalytics, Dunnhumby, EXL, Fractal Analytics, Genpact, HP, IBM, Infosys, Minacs, Mu Sigma, Neeyamo, Opera Solutions, TCS, Tech Mahindra, Wipro, and WNS

Market Size and Growth


This report provides insights into the global analytics business process services (BPS) market and examines the service provider landscape and its impact on the market. It focuses on service provider position & growth in the market, changing market dynamics & emerging service provider trends, and assessment of service provider delivery capabilities.

  • Analytics BPS market overview
    • The global analytics BPS market has witnessed strong growth of over 35% Year-on Year (YoY) and is poised for accelerated growth in the future
    • Rising demand for customized analytics solutions, primarily complex analytics and accelerating adoption in emerging geographies of Europe, Middle East, and Africa (EMEA) and Asia Pacific (APAC), will be the key growth drivers for the market
  • Analytics BPS service provider landscape overview
    • Analytics BPS service providers can be essentially classified into two categories: BPO providers and specialists
    • BPO providers typically offer industry-agnostic analytics solutions and cater to a diversified client base, including their existing BPO clients
    • Specialists leverage their proprietary Intellectual Property (IP)-based solutions and focus on increasing their penetration within specific buyer industries
  • 2015 analytics BPS PEAK Matrix
    • Everest Group classifies 19 analytics BPS service providers on Everest Group’s proprietary PEAK Matrix framework into:
      • Leaders: Accenture, Genpact, Mu Sigma, IBM, and TCS
      • Major Contenders: Absolutdata, Dunnhumby, EXL, Fractal Analytics, HP, Infosys, Opera Solutions, Tech Mahindra, Wipro, and WNS
      • Emerging Players: CGI, Chainalytics, Minacs, and Neeyamo
  • Key insights into the PEAK Matrix dimensions
    • We assessed the overall analytics BPS capability of service providers by evaluating them along five dimensions – market success, scale, scope, technology solution, and delivery footprint
    • Leaders outperform other players across nearly all the metrics assessed. They are further consolidating their position in the analytics BPS space
    • Major Contenders, who also happen to be competing with Leaders at a certain level, are also bearing the brunt of the heightened competition. They are steadily ramping up their capabilities or improvising strategies to remain competitive in the arena
  • Key emerging themes in analytics
    • Productization, machine learning & automation, and outcome-based pricing are the three disruptive forces that will affect the analytics market in the coming years

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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