PricePoint™ Q4 2013 Points to Consider in the Pricing of Outsourcing Services

5 Jun 2014
by Ankit Goyal



PricePoint reports identify trends in the pricing of the ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends, which are driven by key market developments.

Trend in blended FTE price


PricePoint Q4 2013 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macro-economic factors
    • Overall impact of the drivers on pricing in Q4 2013
    • Pricing outlook for Q1 2014
  • Featured research
    • Pricing trends in storage outsourcing space
    • Price variation for vendor- versus client-site resources

Resource Utilization


This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:

  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
  • Supply-side drivers including resource utilization, support costs, and service provider financial performance
  • Macro-economic factors including operating cost inflation and foreign exchange rates

The report also contains the aggregated impact of these drivers on pricing in Q4 2013 and the outlook for Q1 2014.

The featured research section includes:

  • Pricing trends in the storage outsourcing space, including key pricing drivers, as well as use of Storage-as-a-Service (SaaS) as an alternative storage model
  • Price variation between client-site and vendor-site resources, including cost components analysis for both scenarios, factors driving the price premium, and typical cost and price difference between vendor and client site in India and United States

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