NorthgateArinso Multi-process Human Resources Outsourcing (MPHRO) service provider profile



The Multi-process Human Resources Outsourcing (MPHRO) service provider landscape continues to witness major flux with new entrants, provider exits, and high M&A activity (such as IBM-Kenexa and ADP-The RightThing). As MPHRO becomes more sophisticated with increased play of Social, Mobile, Analytics, and Cloud (SMAC) and greater inclusion for talent management components, providers are required to tweak their strategy and make proactive investments to enhance the value proposition. On the other hand, as buyers are increasingly seeking to achieve objectives beyond simple cost reduction and efficiency as well as cover their emerging market operations, they look to evaluate service providers more holistically.

The NorthgateArinso service provider profile provides a snapshot of its client portfolio, HRO strategy, recent investments, positioning on Everest Group PEAK Matrix, and overall assessment across market success and delivery capability.


The profile provides the following MPHRO specific details:

  • MPHRO service capability and strategy – Includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally
  • MPHRO client portfolio – Includes total number of clients, major MPHRO clients, split of revenue by geography, and industry, and split of deals by buyer size
  • MPHRO delivery locations – Includes city level detail of key delivery locations across the world
  • Detailed assessment of MPHRO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider
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