On November 29, Everest Group hosted a 60-minute webinar titled, “Working with an Outdated Pricing Model? Discover the Latest in Outsourcing Pricing.”

Intriguing research findings addressed in this webinar deck:

• Enterprises are moving away from input-based pricing in both BPO and ITO contracts … but how, what, why, when and where?
• One of the key drivers of positive business outcomes is who initiated the move to outcomes- and outputs-based pricing, but which initiators drive the most improvement (by a 2:1 margin)
• The reasons for the pricing model transition are not surprising (cost savings and customer satisfaction), but the variation in results for high-impact and low-impact may surprise you

Automation truly is changing literally everything about service delivery, including pricing models. If your pricing metrics haven’t been updated recently, you’re working with outdated pricing models and not getting the optimum value from your outsourcing contracts.