In a 45-minute webinar on May 22, Everest Group experts summarized and explained the most impactful events in the global services industry thus far in 2018 and look to how these events will shape the rest of the year. While the first quarter typically sets the stage for the full year, will 2018 be any different? There is recovery in traditional services, whereas some segments continue to stagnate. We’re also seeing preference towards in-house delivery model in many enterprises, with small and mid-sized firms also driving setup activity. Based on Everest Group’s Market Vista™ research, a quarterly look into the key forces and metrics defining the market, this session will quickly cover:

• Outsourcing trends: Volume, Deal size, duration, and renewals
• Market trends in digital adoption: Services, geographies, and service provider categories
• GIC market trends and analysis: Enterprise segments, functions, and emerging trends
• Insights into location activity: Offshore and nearshore geographies, functions, and scale