Webinar Deck: The Mid-year CXM Checkpoint: Key Learnings and What’s to Come
Webinar
22 Jun 2023
by
David Rickard, Chhandak Biswas
The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. But what are the challenges it faces now due to the impending recession, the inflationary environment, and the increasing need to provide differentiated experiences to customers?
In this webinar, our analysts examined the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year.
Our speakers discussed:
The CXM industry’s performance in the first half of 2023
The potential impact of next-generation technologies, such as Generative AI, on CXM
Major M&A activities in CXM
Key considerations for enterprises and service providers in the current market scenario
Generative AI (GAI) technology has been around for nearly half a century. But recent developments in the maturity of AI models, faster computation power of systems, and availability of high-quality training data are redefining the technology in 2023.
