On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital Agenda?

Businesses around the globe are exploring and adopting digital services at a record pace, driven by changing consumer demands, emerging disruptive technologies, evolving regulations, and increasing cost/margin pressures. Many organizations are finding that their shared services centers / GICs are ideally positioned to orchestrate their digital services management and development, enabling tight integration between the delivery center(s) and the core business while also ensuring optimal growth.

Questions addressed:

• For what kinds of digital initiatives are enterprises leveraging the shared services / GIC model?
• How are shared services / Global In-house Centers (GICs), and corporate digital teams working together?
• What supporting programs should you implement to develop and retain top digital talent?
• How much are organizations investing in digital initiatives, and are they satisfied with their investments?