Webinar Deck: Q1 2018 Market Vista™ Briefing: 2017 Year in Review & Predictions for 2018
19 Feb 2018
by
Peter Bendor-Samuel, Michel Janssen, Eric Simonson
Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an industry, we witnessed a yin and yang of the old and new. While there were clear signs of recovery in traditional services – there was significant movement away from the long-established arbitrage-first model, as leading firms pushed forward their digital transformation agendas.
On February 15, Everest Group hosted and moderated a one-hour webinar, where experts discussed these shifts and other findings from our renowned Market Vista™ quarterly report.
The demand for superior customer experience, accelerated time-to-market, and continuous innovation, especially after the pandemic, are compelling organizations to rapidly undertake digital transformation efforts, leaving operations leaders with littl…
