Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this webinar as we explore the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions has the webinar answered for the participants?

• What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
• What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
• How is the global competitive CXM outsourcing landscape evolving?