On December 13, Everest Group hosted a webinar titled, “Enterprise Key Issues in Global Sourcing: Exposing Disconnects and Unlocking Opportunities.”

During the webinar, we discuss:

• Talent – finding, retaining, upskilling/reskilling – is a hot topic; we’ll share insights into the real business impact of the talent challenge
• Business growth is also top of mind among our survey respondents, but which growth challenges are having outsized impact
• While cost reduction remains a high priority, it’s not in the top two value propositions for outsourcing – we’ll reveal and discuss the highest priorities and their impact on your business
• In a recent survey, providers indicated their top technology investments are RPA and AI/cognitive … but those don’t match enterprises’ top investment priorities – we’ll discuss the mismatch and what it means

2018 will certainly go down as a year of high anxiety – from geopolitical unrest (domestic and global) to industry competition to general business conditions, it’s been a nail-biter! We will share results from our recent study of enterprise key issues and provide related insights to help you make sense of the current outsourcing climate, as well as make prudent investment decisions toward tangible results in 2019.