Webinar Deck: Key Insight on Digital Service Delivery “Talent Hotspots” PLUS Market Vista™ Q1 2016 Update
12 May 2016
by
Julian Herbert
On May 12, Everest Group hosted a one-hour webinar that offered insights on the delivery locations that are positioned to become the “talent hotspots” for the delivery of digital services.
The webinar also examined highlights of the global services market in Q1 2016, as findings of our Market Vista Q1 2016 research were presented. Key themes discussed were:
Talent value propositions of leading geographies supporting digital services
Global “hotspots” for supporting various digital services
Next-wave locations for supporting digital services
Updates on the global services market in Q1 2016, including outsourcing transactions, Global In-house Center (GIC) activity, location trends, and service provider developments
Introduction
The world of contact center outsourcing (CCO) continues to be a hotbed of activity as service providers respond to the pressures of a changing value proposition. Most of the investments made by CCO service providers in past 24 months…