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Contact Center Outsourcing Annual Report 2017 – Disruption is Here: The End of Contact Centers as We Know Them
11 Aug 2017
Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
27 Jun 2017
Contact Center Outsourcing (CCO) – Service Provider Compendium 2016
27 Aug 2016
Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015
19 Aug 2015