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Talent Model and Location Hotspots for Service Delivery Automation (SDA) Center of Excellence (CoE)
28 Jul 2017
Business Case for Robotic Process Automation (RPA) in Global In-house Centers (GICs)
28 Sep 2016
Global Hotspots For Digital Services
7 Jun 2016
North America Domestic Outsourcing Services: Providers Embrace Onshoring – Is the World Still Flat?
29 May 2015
Nearshore Europe Is IT! IT Services Riding The Nearshore Advantage
13 Apr 2015
Central America and the Caribbean Answer the Call for English-language Contact Center Services
3 Dec 2014
U.S. Onshore Delivery Puzzle – Demystifying Location Selection
30 Oct 2014
Next-wave Location Profile – Uruguay
9 Sep 2014
Next-wave Location Profile – Vietnam
29 Aug 2014
Next-wave Location Profile – Nicaragua
29 Aug 2014