The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global P&C insurance BPO service provider landscape. These 18 service providers include Accenture, Capita, Capgemini, Cognizant, Conduent, DXC, EXL, Genpact, HCL, Infosys, Intelenet, Mphasis, NIIT Technologies, Shearwater Health, Sutherland Global Services, Syntel, TCS, and WNS.
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 18 major P&C insurance BPO service providers. Specifically, the report allows for comparison of the service providers based on their areas of strengths and developments. It helps current and potential buyers of P&C insurance BPO services to assess the service providers on the capabilities that they desire.