Global companies have built significant offshore presence and leverage multiple locations for service delivery. Leading adopters have diversified their delivery footprint and are now typically located across 3+ regions with 5+ delivery centers in as many countries. It is interesting to note that their headcount concentration continues to increase in India and selectively in other global regions (e.g., Philippines and East Asia). This results in concerns related to location concentration risk in the global portfolio of these companies.
While organizations are more aware about location concentration risk than before, popular myths about the true nature and impact of risk still exist. These myths relate to both measurement and mitigation of location concentration risks. This document describes some common myths along with market realities and practical experiences of organizations.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…