Webinar Deck: Market Vista™ 2016 Year-in-Review and Outlook for 2017
21 Feb 2017
by
Eric Simonson
On February 16, Everest Group hosted a one-hour webinar that offered insights on the global services industry.
Key themes discussed were:
How did the global services industry fare in 2016? What new trends arose and what remained the same?
How did sourcing models evolve in 2016 in light of global upheaval? Did collaboration between enterprises and service providers increase … or did they become more competitive?
How have ongoing socio-political changes impacted demand geographies and offshore/nearshore location selection? Did any new locations gain attention?
Did 2016’s geopolitical change impact some segments more than others? What about automation – how and to what extent did technologies play out in 2016 and what does that mean for the future?
The global business environment is changing; with emphasis on cost optimization, better customer experience, faster and error-free processing, and perfect regulatory compliance driving this change. The P&C industry is no exception to this rule.
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