The global IT-BPS industry navigated a turbulent 2024, characterized by uncertainty and a cautious business climate. Optimizing costs dominated the year’s agenda, driving high deal volumes but delivering limited revenue growth. Although growth trends gained momentum in Q3 2024 and continue to show promise, the journey to a full recovery remains difficult as enterprises brace for anticipated challenges in 2025.
The Mapping 2025 for Services report, powered by insights from our survey of 200+ enterprises, proprietary market-sizing analyses, GCC research, and meticulous bottom-up tracking of service providers, delivers a dynamic view of the global services market's current and future state. It examines the forces shaping today’s IT-BPS industry and those poised to define tomorrow.
C-suite executives and business leaders of service providers can leverage this report to shape their investment and growth strategies for 2025 and beyond. It offers valuable benchmarks on enterprise spending and sourcing shifts in 2025, along with insights into market opportunities for providers.
Scope
All industries and geographies
Contents
Reflection on IT-BPS services at the end of CY2024
Foresight and Forecasts for IT-BPS services in CY2025
