Global Capability Centers (GCCs) have revolutionized enterprise processes, evolving from undertaking cost-saving initiatives to strategically innovating and creating value. By leveraging shared services, technology, and business model innovations, GCCs now manage large-scale, rule-based processes while fostering digital transformation.
This transformation often poses considerable challenges for organizations prioritizing key revenue generation elements such as reputation, customer-centricity, client relationships, and individual performances.
GCCs are essential in managing rule-based processes at scale while fostering innovation and digital transformation. Over time, the GCC model has evolved from merely adapting to disruptions to becoming a key innovation driver, underscoring its significant growth and impact on global operations.
This report highlights GCCs’ evolving role and the factors likely to drive the next wave of evolution.
Scope
Industry: all
Geography: India
Contents
In this report, we examine:
GCC’s evolution personas
Technology’s role in GCC evolution
GCCs’ role in supporting generative AI initiatives
