LATAM is a strong nearshore option for global service delivery, offering proximity to North America, a skilled bilingual workforce, and cost benefits. Companies seeking operational efficiency and geographic diversification through nearshoring turn to this region. LATAM’s services landscape is evolving rapidly, expanding beyond traditional workstreams to support advanced capabilities, such as generative AI, ML, and knowledge-based services. Digital and IT infrastructure investments are strengthening LATAM’s position as a viable alternative to traditional offshore mega hubs. As companies reassess their sourcing and nearshoring strategies, LATAM stands out as a key differentiator.
In this report, we examine the LATAM region as a key destination for nearshoring opportunities. It ranks 16 countries across the region based on their attractiveness for global service delivery. The report evaluates various parameters to assess the region’s appeal from a service delivery perspective, focusing on the service delivery landscape, key processes delivered, and each country’s future potential.
Scope
Geography: LATAM
Service: IT-BP
Contents
In this report, we:
Examine IT-BP delivery growth drivers in LATAM
Analyze LATAM’s operating risks and financial attractiveness
Assess risks and rewards, highlighting relevant trade-offs
Offer a global services delivery overview
Evaluate key market trends, market activity, and function maturity
