Platform-led Change Management (PCM): Steering Organizational Evolution
Viewpoint

26 Feb 2025
by Alisha Mittal, Parul Trivedi, Shreya Arora

Rapid digital transformation is driving organizations to rethink their change management approach. While enterprises recognize the need for agility and adaptability, traditional change management frameworks lack scalability, agility, and integration with enterprise platforms, leading to inefficiencies and failed transformation efforts. Thus, organizations are adopting Platform-led Change Management (PCM), a technology-enabled approach that integrates advanced analytics, automation, and enterprise-wide visibility to enhance transformation outcomes.

In this report, we evaluate PCM’s transformative potential, industry adoption trends, and key platform features that enhance visibility, operational efficiency, and data-driven decision-making. It offers insights into PCM’s role in shaping future change management strategies and recommends an actionable roadmap for enterprises to maximize RoI and workforce engagement. It examines key trends shaping PCM adoption, including rising AI-driven insights, scalable enterprise platforms, and industry-specific customization. By leveraging automation, behavioral analytics, and predictive modeling, PCM enables organizations to track change readiness, optimize workforce engagement, and ensure seamless technology adoption.

Scope

All industries and geographies

Contents

In this report, we:

  • Examine traditional change management approaches and their challenges
  • Evaluate PCM adoption trends and key platform features
  • Offer strategic recommendations for successful PCM implementation
  • Assess PCM’s future outlook

Membership(s)

Digital Services

Sourcing and Vendor Management

 

Page Count: 17