The impact of generative AI on the Trust and Safety (T&S) Business Process Services (BPS) space has been significant and transformative. While generative AI can enhance efficiencies in T&S teams for content moderation, the sheer volume of content it generates poses a threat to existing moderation efforts.
In this report, we explore generative AI’s impact on the evolution of content in digital platforms within the T&S industry. We also examine the industry-specific challenges posed by AI-generated content and discuss the short-term and long-term considerations necessary to future-proof T&S strategies for enterprises. Additionally, the report explores the benefits of outsourcing and provides detailed insights into the capabilities that enterprises should look for when selecting providers to manage AI-generated content.
Scope
All industries and geographies
Contents
In this report, we:
Generative AI’s impact on digital platforms
Industry-specific T&S challenges that generative AI poses
Current enterprise measures to tackle AI-generated content
Short- and long-term considerations to future-proof enterprise’s T&S capabilities
Capabilities to look for when selecting a T&S service provider
With the emergence of generative AI models, enterprises are increasingly investing in this technology. Organizations recognize generative AI’s transformative potential across various industries, particularly in Customer Experience Management (CXM).…
