Despite macroeconomic conditions, retail enterprises are investing in IT modernization initiatives throughout their value chain. Their strategic focus revolves around enhancing customer experience through AI and data analytics, streamlining supply chains with technologies such as IoT and automation, and seamlessly integrating e-commerce platforms. Priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they strive to use cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends.

In this report, we assess 24 providers featured on the Retail IT Services PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Scope

• Industry: retail
• Geography: global
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the retail IT services market

Contents

This report features detailed assessments, including profile overview, key solutions, investment, and case studies of 24 providers that focus on IT transformation services in the retail industry.

Membership(s)

Retail and CPG IT Services

Outsourcing Excellence