Digital Interaction Intelligence (DII) Playbook
Market Report

10 Dec 2024
by Amardeep Modi, Santhosh Kumar, Harpreet Makan, Upshant Saini, Shreepriya Sinha

Becoming a data-driven business is vital for improving stakeholder experiences and operational efficiencies. Manual techniques limit visibility into processes and tasks. Process mining analyzes structured data in processes, but user interactions with business applications go uncaptured.

As most employees work on third-party applications, capturing user interaction data is essential for completely understanding end-to-end processes. Digital Interaction Intelligence (DII) addresses this gap by capturing and analyzing user interactions, offering insights into workflows, and enabling enterprises to unlock increased business value through more informed decisions and process optimizations.

Everest Group’s DII Playbook comprehensively explains the DII solution’s key components and functionalities, including its applications, benefits, and use cases across industries and business functions. It highlights DII market characteristics, including its current market status and adoption across market segments. Additionally, the playbook offers valuable insights, methodologies, and practical guidance to enterprises at different stages of their process automation and transformation journeys to maximize their DII impact.

Scope

All industries and geographies

Contents

In this report, we:

  • Evaluate the need for data-driven decision-making
  • Analyze process mining limitations
  • Examine DII, including its key components and product functionalities
  • Assess DII applications, associated benefits, and use cases
  • Understand DII market characteristics, including DII’s state of market and adoption
  • Explore enterprises’ DII journeys

Membership(s)

Service Optimization Technologies

Sourcing and Vendor Management

 

Page Count: 150