With repetitive manual tasks straining limited resources and escalating labor costs, businesses are pressured to do more with less. Additionally, the growing complexity of business processes and rising customer expectations for speed and accuracy highlight the need for holistic solutions with multiple capabilities. While businesses started their digital transformation journeys with a best-of-breed approach, the demand for best-in-class solutions has gained traction due to the rising need for integrated technologies and provider consolidation.
To address this demand, technology providers are integrating technologies across rules-based automation, AI-based automation, process intelligence, and process orchestration on a single platform that meets businesses’ digital transformation requirements. With Intelligent Automation Platforms (IAP), technology providers aim to become a one-stop shop for all automation-related enterprise requirements. While IA technologies such as process mining and DII help in the discovery of processes and automation opportunities, RPA, IDP, and AI are essential to automate business operations. Process orchestration acts as the central control hub which ties in all the technologies and human workforce together, providing integrated workflow management and monitoring. Integrating IA technologies into a single platform ensures seamless information flow and streamlined workflows, enhancing efficiency and effectiveness.
In this report, we analyze 13 IAP providers featured on Everest Group’s PEAK Matrix® framework based on their capabilities and offerings. The report will help buyers select the right technology provider for their needs and enable providers to benchmark themselves against their competition.
Scope
All industries and geographies
This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading IAP providers, client reference checks, and an ongoing analysis of the IAP market
Contents
In this report, we:
Analyze 13 IAP providers
Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
