The lending industry is evolving rapidly, with a focus on technology to enhance efficiency and user experience, while reducing costs. AI and predictive analytics are streamlining approval processes and offering deeper customer insights. In response to challenges such as rising delinquencies, lenders are implementing flexible online payment tools. Additionally, innovative products such as green mortgages and Buy Now Pay Later (BNPL) services address modern consumers’ demands.

In recent times, the adoption of API-driven ecosystems is enhancing customer experiences, particularly in mortgage and auto financing. Providers are partnering with technology leaders and FinTechs, with a focus on themes such as generative AI and alternative data in underwriting to stay at the forefront of the lending industry’s transformation.

This Provider Compendium features comprehensive and fact-based snapshots of 28 providers mapped on the Lending IT Services PEAK Matrix® Assessment 2023. Each profile offers a comprehensive view of the provider’s vision and strategy, practice size and scale, scope of services and solutions offered, investments, partnerships, case studies, and strengths and limitations. The Compendium will enable providers to benchmark their capabilities against their peers, while enterprises will be able to assess the providers based on their desired set of capabilities.

Scope

• Industry: Banking and Financial Services (BFS)
• Geography: global
• The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading technology and IT services providers, client reference checks, and ongoing analysis of the lending IT services market

Contents

In this report, we evaluate 28 lending IT service providers’ profiles, including:

• Key trends in the lending space
• Classification of the providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
• A summary dashboard on the providers’ market impact and vision and capabilities
• An overview of the providers’ lending IT services business – vision, scope of services offered, delivery footprint, practice size and scale, and presence across enterprise segments and geographies
• An overview of the providers’ lending IT services investments, key solutions/IP, and partnerships
• Key lending IT services case studies
• Strengths and limitations

Membership(s)

Banking Information Technology

Outsourcing Excellence