Customer Experience Management (CXM) in EMEA - Provider Compendium 2024
Provider Compendium

28 Nov 2024
by Sharang Sharma, Aishwarya Barjatya, Divya Baweja, Rishav Kumar, Joshua Victor, Jagrit Kasera, Rashi Garg

Customer Experience Management (CXM) in EMEA – Provider Compendium 2024 provides detailed and fact-based snapshots of 39 CXM providers offering services in the EMEA region. Each profile offers a comprehensive view of the provider’s scale of operations, proprietary digital solutions, partnership ecosystem, portfolio mix, and delivery locations.

The compendium will enable providers to benchmark their capabilities against their competition, while CXM buyers will be able to assess the providers based on their specific capabilities.

Scope

  • Domain: CXM
  • Industry: all
  • Geography: EMEA

Contents

In this research, we feature profiles of 39 CXM providers offering services in the EMEA region and examine their:

  • Services’ suite and scale of operations, including key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
  • Key delivery locations worldwide
  • Capabilities, major engagements, and revenue by geography, industry, and buyer size

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management

 

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