Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience.

The WCC market is evolving rapidly and is expected to grow further in 2023. This growth is categorized by the advent of metaverse-based immersive collaboration, adoption of cloud-based communication models, increased focus on platform consolidation, and challenges of virtual culture building. Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs.

This compendium provides detailed and fact-based snapshots of 14 WCC service providers featured on Everest Group’s Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, WCC offerings, innovation and investments, partner network, and strengths and limitations.

Scope:

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process conducted over Q3 and Q4 2022, interactions with leading WCC service providers, client reference checks, and an ongoing analysis of the WCC services market

Contents:

In this report, we feature 14 WCC service provider profiles and include:

• A summary dashboard – assessment of market impact and vision and capability
• Providers’ WCC services business – vision, scale, overall focus, and WCC services adoption across industry, service segments, buyer groups, and geographies
• Providers’ WCC services offerings – services portfolio and relative focus across service lines
• Domain investments, key solutions, and key partnerships
• Key strengths and limitations

Membership(s)

Digital Workplace

Sourcing and Vendor Management