To remain resilient and competitive, organizations’ need to evolve into a digital-first business cannot be understated. Manual operations present challenges that have prompted a shift toward digital, automated, and intelligent business processes. Digital technologies, particularly Intelligent Automation (IA), have become pervasive. Enterprises are expected to rely on IA as a key driver for cost optimization, which is a top priority in the current recessionary environment.
In response, solution providers have embraced a digital-powered model to deliver these benefits to their buyers. One of the most effective digital tools fueling this transformation is Intelligent Process Automation (IPA).
This report offers IPA buyers and solution providers an in-depth analysis of the market. It examines adoption trends, solution characteristics, services characteristics, the solution provider landscape, challenges, best practices, and the outlook for 2023-24.
Scope
IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services
IPA services only: sourcing IPA services such as consulting, implementation, and maintenance
This report does not cover independently licensed IPA technology products or those embedded within broader BPO deals
All industries and geographies
Contents
In this report, we examine:
The IPA market
Adoption trends by industry, business function, geography, and buyer size
