This Virtual Roundtable Discussion Summary is available only to GBS/ Shared Services Excellence members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

In this virtual roundtable, executives discuss how operating and governance models should be envisioned for the success of a life sciences Global Business Services (GBS) organization. The conversation covers topics including GBS firms’ influence on enterprise-wide decision-making, level of GBS centers’ ownership in different areas, cross-functional collaboration, and change management.