Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas.
The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks, but also enhances employee experience through better resource allocation.
In this report, we feature detailed profiles of 17 leading task mining technology providers and evaluate their offerings and capabilities to help buyers select the best-fit providers for their requirements.
Scope
- Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market
Contents
This report provides key stakeholders a snapshot of 17 leading task mining technology providers’ offerings and capabilities. It also helps technology providers compare their offerings, capabilities, strengths, and limitations with industry peers.
Each technology provider profile includes the following details:
- Company overview
- Recent deals & announcements
- Market adoption & client portfolio mix
- Product overview & partnerships
- Product features & functionalities and key enhancements
- Measure of capabilities across PEAK Matrix® dimensions
- Key strengths & limitations
Membership(s)
Service Optimization Technologies (SOT)
Sourcing and Vendor Management
