Introduction

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the market. Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global healthcare payer BPO service provider landscape. These 19 service providers include Accenture, Cognizant, Dell, Xerox, Capgemini, CGI, EXL, Firstsource, Genpact, HCL, Sutherland Healthcare Solutions, Wipro, Xchanging, HCCA, Hexaware, Infosys, Concentrix, HGS, and Serco.

Content

Each service provider profile captures the following healthcare payer BPO-specific details:

• Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments
• Delivery locations: Includes city-level detail of key delivery locations across the world
• Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size
• Technology solutions: Includes brief profiles of key technology solutions
• Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 19 major healthcare payer BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of healthcare payer BPO services to assess the service providers on the capabilities that they desire.