Back to search

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2024

PEAK Matrix® Report

12 Sep 2024
Categories:
Contingent Workforce Management Healthcare Provider Outsourcing Excellence | Standard Outsourcing Excellence | BPO Outsourcing Excellence | Banking and Financial Services Outsourcing Excellence | Banking and Financial Services | BPO Outsourcing Excellence | Healthcare and Life Sciences Outsourcing Excellence | Healthcare and Life Sciences | BPO Outsourcing Excellence | Insurance Outsourcing Excellence | Insurance | BPO PEAK Matrix®
Providers:
AgileOne
AHSA
Allegis Global Solutions
AMS
Atrium
Broadleaf Results
Cross Country Healthcare
CXC Global
DZConneX
Eastridge Workforce Solutions
Hays
HCMWorks
HireGenics
Hudson RPO
Impellam Group
KellyOCG
Magnit
Monument Consulting
Morson Talent
NES Advantage
nextSource
Pontoon Solutions
Quess Corp
QX Global
Randstad Sourceright
Reed Talent Solutions
Resourgenix
RGF Staffing
Robert Walters
Rullion
Sanderson
Sevenstep
Suna Solutions
Talent Solutions TAPFIN
Workspend
Analysts:
Krishna Charan
Lokesh Goyal
Soumya Bansal

Contingent Workforce Management (CWM) providers are becoming increasingly essential as businesses seek effective strategies to oversee their contingent workers. Companies across diverse sectors and regions, including emerging mid-market segments, are turning to contingent labor to address their operational needs. Consequently, CWM providers are expanding their service offerings to meet their clients' evolving demands to manage their contingent workforce comprehensively.

The expanded range of contingent talent solution offerings includes direct sourcing, services procurement management, total talent management, and independent contractor management. Providers are also enhancing their capabilities by investing in gen AI and digitizing workflows to improve efficiency and accuracy. Additionally, they are boosting their consulting expertise to deliver tailored, strategic insights that support enterprises' unique needs.

This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs / CWM and services procurement provider landscapes, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, Aspirants, and Star Performers in the market.

Scope

  • All industries and geographies
  • Over 2,000 CWM/MSP and services procurement deals
  • Coverage across 36 MSPs / CWM providers and 19 services procurement providers

Contents

This report explores the MSPs / CWM and services procurement provider landscapes and analyzes the performance of 36 MSPs / CWM providers and 19 services procurement providers and includes:

  • MSPs / CWM provider PEAK Matrix® and Star Performers for 2024: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement / SOW PEAK Matrix® and Star Performers for 2024: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Everest Group’s analysis of providers: overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Membership(s)

Contingent Workforce Management

Sourcing and Vendor Management