Small and midsize enterprises are increasingly adopting Microsoft Dynamics 365 to modernize their customer experience, finance, and operations. By implementing this solution, they gain end-to-end visibility across the supply chain while streamlining marketing and sales processes. On the other hand, large enterprises primarily adopt Microsoft Dynamics 365 to reinforce their core Enterprise Resource Planning (ERP) and Customer Experience (CX) systems.

Microsoft Dynamics 365 has established its position by seamlessly integrating with Microsoft Office 365 apps and third-party applications. Its market traction has significantly increased due to its lower Total Cost of Ownership (TCO) compared to close competitors and faster time-to-market as a Software-as-a-Service (SaaS) solution. To facilitate the adoption of Microsoft Dynamics 365 across complex existing portfolios, providers are investing in talent development and building robust accelerators that assist enterprises in their digital transformation journeys.

This compendium provides comprehensive and fact-based snapshots of 27 providers featured on the Microsoft Dynamics 365 Services PEAK Matrix® and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against each other.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process considering investments made until December 2022, interactions with leading Microsoft Dynamics 365 providers, client reference checks, and an ongoing analysis of the Microsoft Dynamics 365 services market

Contents

This report features 27 Microsoft Dynamics 365 services provider profiles, each of which includes:

• A detailed assessment of the provider’s strengths and limitations
• An overview of the provider’s Microsoft Dynamics 365 services business and offerings – projects completed, resources used; and revenue split by services value chain, product segment, buyer size, industry, and geography
• An assessment of the provider’s Microsoft Dynamics 365 services case studies, delivery capabilities, domain investments, and key solutions

Membership(s)

Enterprise Platform Services (EPS)

Sourcing and Vendor Management