Recent global events such as the COVID-19 pandemic, the Great Resignation, the Ukraine-Russia conflict, and rising inflation have repeatedly tested organizations’ ability to adapt in an increasingly volatile world. Enterprises, irrespective of industry or size, are embracing automation, making it a strategic agenda across functions and lines of business. Today, automation has evolved from simple task-based automation to a full ecosystem of Intelligent Automation (IA) technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), process mining, task mining, API automation, and process orchestration.
As these technologies are relatively new, one of the most common challenges that enterprises face is measuring the Total Cost of Ownership (TCO) and IA benefits to arrive at the true Return on Investment (RoI) from their automation programs as they scale. While most digital transformation leaders believe that they are running a top-tier automation program, a closer look reveals that many have a narrow view of their TCO. Organizations must have a comprehensive view of their costs, and it is this overarching perspective that separates what we call the true leaders from the false achievers.
To understand the challenges and best practices of digital transformation leaders as they develop a comprehensive view of their automation costs and benefits, Everest Group surveyed 50 executives across enterprises and industries at different stages of their automation journeys. This report combines findings from the survey and select in-depth interviews, along with Everest Group’s ongoing research and IP on IA.
Scope
All industries and geographies
Contents
In this report, we:
- Examine the current state of IA
- Discuss the challenges in measuring the true automation RoI
- Analyze how true achievers in IA approach TCO compared to others
- Review the unique strategies that true achievers use to achieve higher RoI
Membership (s)
Service Optimization Technologies (SOT)
Sourcing and Vendor Management
