Pioneering the Business Landscape of Tomorrow – Intelligent Process Automation (IPA) State of the Market 2023
State of the Market Report

6 Jul 2023
by Anil Vijayan, Vaibhav Bansal, Anish Nath, Divya Chandak, Karthi P, Pragya Sultania

To remain resilient and competitive, organizations’ need to evolve into a digital-first business cannot be understated. Manual operations present challenges that have prompted a shift toward digital, automated, and intelligent business processes. Digital technologies, particularly Intelligent Automation (IA), have become pervasive. Enterprises are expected to rely on IA as a key driver for cost optimization, which is a top priority in the current recessionary environment.

In response, solution providers have embraced a digital-powered model to deliver these benefits to their buyers. One of the most effective digital tools fueling this transformation is Intelligent Process Automation (IPA).

This report offers IPA buyers and solution providers an in-depth analysis of the market. It examines adoption trends, solution characteristics, services characteristics, the solution provider landscape, challenges, best practices, and the outlook for 2023-24.

Scope

  • IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services
  • IPA services only: sourcing IPA services such as consulting, implementation, and maintenance
  • This report does not cover independently licensed IPA technology products or those embedded within broader BPO deals
  • All industries and geographies

Contents

In this report, we examine:

  • The IPA market
  • Adoption trends by industry, business function, geography, and buyer size
  • Solution characteristics
  • Services characteristics
  • IPA solution provider landscape
  • Challenges, best practices, and future outlook

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management

 

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