The growing interest in sustainable and responsible business practices has propelled the widespread adoption of impact sourcing among enterprises and providers. Over time, the advantages of impact sourcing, such as accessing previously untapped talent pools, improving retention rates, and enhancing employer brands, have become increasingly apparent. Providers are actively investing in underserved regions, forging partnerships with local authorities, non-profit organizations, educational institutions, and talent acquisition agencies to create employment opportunities for individuals from disadvantaged communities. Additionally, governmental policies mandating employment, coupled with incentives and tax benefits, alongside the increasing recognition and adoption of Environmental, Social, and Governance (ESG) norms and the United Nations’ Sustainable Development Goals (SDGs), have encouraged businesses to enhance their workforce diversity.
Enterprises are demonstrating a growing preference for providers that have implemented impact sourcing programs or other social initiatives. Most enterprises are satisfied with their impact sourcing engagements, covering various aspects such as domain expertise, service portfolio, delivery capabilities, talent, and commercial factors. Some enterprises are partnering with providers to leverage their expertise in developing their own impact sourcing programs, aiming to enhance inclusivity and diversity in their talent management practices.
This report relies on primary and secondary data collection, including conversations with various market participants such as enterprise buyers, outsourcing providers, and impact sourcing specialists. The primary objective of this report is to inspire and enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies within their organizations.
In this report, we analyze:
Banking Information Technology
Cloud and Infrastructure Services
Contingent Workforce Management
Customer Experience Management (CXM) Services, including Contact Center Outsourcing
Digital Adoption Platforms (DAP)
Employee Experience Management (EXM) Platforms
Engineering Research and Development
Enterprise Platform Services (EPS)
Financial Services Technology (FinTech)
Healthcare Payer and Provider Business Process
Healthcare Payer and Provider Information Technology
Insurance Technology (InsurTech)
Life Sciences Business Process
Life Sciences Information Technology
Marketing and Interactive Experience
Sourcing and Vendor Management
Software Product Engineering Services