The demand for superior customer experience, accelerated time-to-market, and continuous innovation, especially after the pandemic, are compelling organizations to rapidly undertake digital transformation efforts, leaving operations leaders with little time to keep up with these new innovations.
An integrated operations transformation approach is a force multiplier that enables better business outcomes from digital transformation. In this research, we explore how finance leaders can evaluate, redesign, and realign operations across infrastructure, core systems, and process layers to help optimize and realize more value from their digital transformation efforts.
In this report, we discuss: