Enterprises are adopting SAP S/4HANA to modernize their finance and accounting operations, enable end-to-end visibility across the supply chain, better forecast demand and sales, optimize inventory management, and streamline procurement operations. Enterprise expectations are evolving beyond the lift and shift of workloads and process reimagination to ecosystem orchestration using SAP S/4HANA and are taking curated industry transformations to reap incremental value. To address the changing client expectations and accelerate the migration of its on-premise client base to the cloud, SAP is investing in augmenting its SAP product portfolio, including SAP S/4HANA Cloud capabilities.

In this research, we provide an overview of the SAP S/4HANA services market, typical deal characteristics, enterprise challenges and best practices, and implications for enterprises & service providers. The assessment is based on Everest Group’s annual RFI process, interactions with leading enterprises and SAP S/4HANA service providers, and ongoing coverage of the SAP S/4HANA services market.

Scope

• All industries and geographies
• This assessment is based on Everest Group’s annual RFI process considering investments made until December 2020, interactions with leading SAP S/4HANA service providers, client reference checks, and an ongoing analysis of the SAP S/4HANA services market

Contents

This report provides an overview of the SAP S/4HANA services market and studies:

• Enterprise expectations from SAP S/4HANA
• Challenges with SAP S/4HANA adoption
• Best practices for enterprises and implications for service providers
• SAP S/4HANA services market overview and deal characteristics, including market size and growth, adoption trends by geography and industry, typical spend across the value chain, and pricing models for a typical SAP S/4HANA engagement

Membership(s)

Enterprise Platform Services (EPS)

Sourcing and Vendor Management