PricePoint™: Q3 2020 – Points to Consider in the Pricing of Outsourcing Services
Market Report
21 Jan 2021
Categories:
Outsourcing Excellence | Standard
Outsourcing Excellence | BPO
Outsourcing Excellence | IT Services
Outsourcing Excellence | Banking and Financial Services
Outsourcing Excellence | Healthcare and Life Sciences
Outsourcing Excellence | Insurance
General Report
Analysts:
Abhishek Sharma
Amanpreet Manchanda
Disha Khandelwal
The PricePoint Q3 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report includes insights on contemporary outsourcing trends driven by market developments.
Scope
Industries: IT and BPO
Geographies: India and US
Contents
This report contains an in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including:
- Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix
- Supply-side drivers, such as resource utilization, support costs, and service provider financial performance
- Macroeconomic factors, such as operating cost inflation and foreign exchange rates
This report also assesses the cumulative impact of these drivers on pricing in Q2 2020 and provides the outlook for Q3 2020.
Our featured research includes an assessment of:
- Guidance on Managed Risk and Compliance support
- Pricing
- FTE sizing
- Offshore/Onshore mix across different environment sizes
- Prerequisites in Content Moderation services
- Comparison of various resiliency aspects in standard and stringent environments
- Additional infrastructure and technology requirements in content moderations services as compared with customer support services