On January 12, 2020, a small volcano (Taal), south of Metro Manila, spewed a massive plume of ash and steam, drowning dozens of towns and cities, including the main business district of Makati City, in ash fall and volcanic particles up to 2.5 inches in diameter. This event prompted the Philippines government to issue an advisory for private firms to suspend their operations temporarily, evacuate thousands of people from volcano-affected areas, and shut down the Ninoy Aquino International Airport, Manila.

IT and business process services companies in the Philippines should start testing/activating their business continuity and disaster recovery measures. (Please refer to Everest Group’s Global Locations Annual Report for a detailed risk profile.)

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